# Cimplify Pulse: full content The entire Cimplify feature catalogue and changelog, concatenated as Markdown. For a page index instead, fetch /llms.txt. # Start here URL: /docs > What Cimplify does, organized by the kind of business you run (retail, restaurants and food, services and hospitality, industry and B2B), plus the platform every business gets and a changelog of what just shipped. Pulse is the living catalogue of **what a business gets when it runs on Cimplify**, stated in plain benefit terms and organized the way merchants think: by the kind of business they run. Everything on these pages is **live in the product today**; each page ends with a short "In the works" list of what's coming. This site is about *what Cimplify does*. For *how to set a business up* (modelling products, bookings, pricing), use [the Cimplify Manual](https://manual.cimplify.dev). ## The pages ## Find your business Most businesses are a mixture: a hotel is services + food + retail; a pharmacy is retail with batch-and-expiry emphasis; a chop bar is food with a little retail. Start from the page that matches the front door, and add [the platform page](/docs/platform) for everything that comes with Cimplify regardless. | Business at the door | Start here | What matters most | | --- | --- | --- | | Pharmacy, chemist | [Retail](/docs/retail) | Batch and expiry tracking, stock alerts, POS | | Boutique, electronics, bookshop | [Retail](/docs/retail) | Variants, auto-pricing, loyalty, online store | | Grocer, mini-mart | [Retail](/docs/retail) | Expiry, wastage, suppliers, daily takings | | Restaurant, chop bar, café | [Restaurants & food](/docs/restaurants) | Kitchen display, tables, modifiers, food cost | | Bakery, food truck, caterer | [Restaurants & food](/docs/restaurants) | Recipes, add-ons, delivery zones | | Salon, barbershop, spa | [Services & hospitality](/docs/services) | Appointments, deposits, reminders | | Clinic, dental, physio | [Services & hospitality](/docs/services) | Scheduling, client records, no-show protection | | Hotel, guesthouse, hostel | [Services & hospitality](/docs/services) | Multi-day stays, rooms, guest requests | | Gym, club, course provider | [Services & hospitality](/docs/services) | Memberships, recurring billing, access passes | | Wholesaler, distributor | [Industry & B2B](/docs/industry) | Price lists, credit terms, quotes | | Manufacturer, workshop | [Industry & B2B](/docs/industry) | Bill of materials, costing, B2B orders | --- # Industry & B2B URL: /docs/industry > What Cimplify does for wholesalers, distributors, manufacturers, and any business selling to other businesses: buyer-specific price lists, quotes and negotiation, payment terms and credit, order approvals, costing. For businesses that sell to other businesses: wholesalers and distributors, importers, manufacturers and workshops, packaging and supplies dealers, agro-processors, and any retailer running a wholesale arm on the side. Pair this page with [the platform page](/docs/platform). Payments, the AI assistant, messaging, and reports apply here too and are described there once. ## Price for each buyer ### Price lists per customer Different buyers, different prices: negotiated price lists attach to specific customers or segments, with minimum order quantities and quantity tiers (buy 50, pay one price; buy 500, pay another). The walk-in price and the distributor price live in one system without leaking into each other. ### Curated catalogues per buyer Show each buyer only what they buy: curated product-and-price catalogues assigned to specific customers or groups. ### Multi-currency Price and sell in multiple currencies with live exchange rates. Quote a foreign buyer in their currency without a spreadsheet on the side. ### Tax you can show the authorities Beyond calculating VAT correctly: track your registrations, filing periods, and certificates per jurisdiction, record tax payments, and get alerts before deadlines. A compliance trail, not just a number on a receipt. ## Quote, negotiate, close ### Quotes that become orders Build a quote, send it, and convert acceptance into an order in one step. No re-typing. ### Real negotiation, in one thread Requests for quotation with proper back-and-forth: negotiation rounds, counter-offers, and a clear "needs your reply" state, all in one thread that converts to an order when agreed. The haggling happens in the system, not lost in chat screenshots. ### Order approvals Rules route large or unusual orders to a manager before they proceed. Sales staff move fast, and the big commitments still get a second pair of eyes. ## Sell on terms ### Payment terms and credit Net payment terms (Net 30, 60, 90), an upfront deposit percentage, and credit limits per buyer: sell on credit deliberately, with the exposure visible instead of remembered. Reward fast payers with an early-payment discount (say, 2% off if paid within 10 days). Orders that would breach a buyer's credit limit are routed for approval automatically. ### Invoices that chase themselves Invoices with pay links sent by WhatsApp, SMS, or email, and automatic reminders at 3, 7, and 14 days overdue, in a tone that escalates from friendly to firm to final. Receivables age in buckets (current, 30, 60, 90+ days) so you always know who owes what and for how long, with credit notes when something changes. ## Make and move ### Know what it truly costs to make Define what goes into what you make (components, materials, waste) and Cimplify computes the true production cost before you price or quote it. ### Multi-location stock Stock per warehouse and branch with transfers between them, movement history, and a full audit trail. ### Delivery and shipments Delivery zones with their own prices, delivery requests, and shipment tracking for what leaves the warehouse. No more price-list spreadsheets. Offers, counter-offers, and one click from "agreed" to order. Terms and limits per buyer, exposure always visible. Friendly at day 3, firm at day 7, final at day 14. Early-payment discounts built into your terms. Materials, components, and waste, before you quote. Cimplify charges 3% per transaction. You only pay when you sell. --- # The platform URL: /docs/platform > What every business on Cimplify gets regardless of vertical: offline-first POS, payments with mobile money, the Reesa AI assistant, an AI website builder, WhatsApp/SMS/email messaging, finance and reports, team roles, and developer APIs. Everything on this page comes with Cimplify for **every** business. The pharmacy, the restaurant, the salon, and the distributor all get it. ## The deal **No monthly subscription.** Cimplify charges 3% per transaction; you only pay when you sell. Setting up, adding staff, listing products: all free. The heavy AI features (like the website builder) draw from a prepaid credit balance you top up yourself, with spending caps you can set per business, per staff member, hard or soft. Never a surprise bill. ## Selling ### Point of sale that works offline A full POS with cart, receipts, and cash drawer that keeps selling with no internet and syncs when the connection returns. It runs on the devices the shop already has, with dedicated Tap terminals when you want them. Tills and screens find each other and stay in sync on their own: no router, no cables, no IT person. At checkout it suggests smart add-ons and captures the customer's details in a tap, so every sale can build the customer book. ### One catalogue, every channel Products, services, menus, and bookings live in one catalogue that powers the POS, the online store, invoices, and quotes. One order can mix all of them: a stay, a meal, and a product in one basket. ### Payments the way customers pay Cards, bank transfer, and mobile money at checkout, with next-day settlement to the merchant's account and a payout schedule you choose. Shareable payment links and hosted payment pages collect money without a website. An order can be paid in parts (a deposit now by mobile money, the balance later in cash) with the amount still owed always visible. ### Digital products, delivered by themselves Ebooks, courses, software, tickets, access passes. License keys and downloads are generated and delivered the moment payment lands, with usage tracked. ### Sell in any currency Price and sell in multiple currencies with live exchange rates. Quote a foreign customer in their money without a spreadsheet on the side. ## Money ### Takings, till, and settlement Daily takings across cash and digital, till open/close with cash counts per cashier, and settlement tracking: what the processor owes and when it lands. ### Finance that keeps itself Revenue, expenses, profit-and-loss and business reports generated from real activity, on proper double-entry books under the hood. Log expenses by photographing receipts; the details are extracted automatically. ### Taxes worked out per region VAT and levies calculated correctly for where you sell, with Ghana and Nigeria supported out of the box, not bolted on. ### Store credit and refunds Returns resolve as refunds, replacements, or store credit on the customer's balance. ## AI, everywhere in the product ### Reesa, the assistant that does the work Reesa is an AI assistant inside the dashboard that acts, not just answers: create an order, restock an item, record wastage, adjust a price, counter a buyer's offer on a quote, look up a customer, handle a return, all by asking in plain language. It works across the whole business, from the catalogue to the books. ### It learns your business, and forgets on command The AI remembers what it learns about your business over time (preferences, facts, how you resolved things), and you can review everything it knows and make it forget any of it, one item or all at once. ### A website, generated or brought with you Describe the business and the AI website builder produces a real online store or site connected to the live catalogue. Or import the website you already have and keep editing it visually, with version history and one-click publishing. Visitor analytics are built in: traffic, top pages, where visitors came from (down to the campaign), devices and countries, who's online right now, and conversion. ### Your brand, everywhere A brand kit (logo, colours, fonts, and a voice: professional, warm, casual, playful) applied automatically to every receipt, email, invoice, and hosted page. Your messages sound like you, not like software. ### An AI that answers customers and closes the sale In the support inbox, the AI reads incoming customer messages and drafts the reply for you, with a confidence score. Send it, edit it, or dismiss it. It can go further and complete the sale right inside the chat: find the product, build the cart, take the customer through checkout to payment. You see exactly what it did, step by step, and how much of your inbox it resolved on its own. ### Ready for the agent economy Cimplify businesses are discoverable and transactable by AI agents: a customer's AI assistant can find the business and, with the customer's consent, buy from it. Merchants are ready for how shopping is starting to happen. ## Customers & messaging ### One customer record Purchase history, preferences, and balances across POS, online, and bookings, with lifetime value, average order, and a churn-risk score on every profile, so you see who's drifting away before they're gone. Customers sign in without passwords (one-time codes and passkeys) and can see their own orders. ### Segments that maintain themselves Group customers by rules, not by hand: high-value, lapsed, new, repeat, at-risk. Live member counts, automatic re-evaluation, and actions that fire when someone enters or leaves a segment. Attach segment-only discounts and prices. ### Loyalty built in A points program with tiers and perks, earned automatically at checkout. For any kind of business, not just shops. ### Promotions that behave Discount codes, automatic discounts, and scheduled sales events, with rules for who gets them and caps on how much they apply, consistent across POS and online. ### Messages that send themselves Order confirmations, booking reminders, payment receipts, and invoice reminders that escalate in tone (friendly, then firm, then final), delivered automatically using editable branded templates, with WhatsApp as a first-class channel (Meta-approved templates, rich buttons). Your own team's alerts route by role, in-app, email, SMS, or WhatsApp, with an escalation ladder so nothing urgent sits unseen. ### A helpdesk built in One shared inbox for WhatsApp, Instagram, Facebook Messenger, and Telegram, with threads, assignment, priorities, and reply-time tracking. A knowledge base holds your help articles, published to your website and used by the AI when it answers. It even suggests which articles to write next, based on what customers actually keep asking. ## Running the operation ### Team roles and permissions Staff accounts with granular permissions: the cashier sees the till, the manager sees the reports. Every sensitive action is permission-gated and audited. ### Multi-location Branches with their own stock, staff, and takings, reported separately and together. ### Speaks your language The product renames itself to fit the business: guests and reservations for a restaurant, clients and appointments for a salon, patients for a clinic, tenants for property. And it's editable. ### Turn on only what you need Features switch on and off per business: a barbershop never sees kitchen screens; a chop bar never sees price lists. Presets for retail, restaurant, services, and manufacturing set it up in one tap. ### Bring your data in Import products, services (with recipes and variants), categories, locations, and your team from CSV, with templates per business type, validation, and error reports. ### Analytics Sales dashboards with trends, busy hours, top sellers, and channel mix, filtered by location and date. Ready-made reports for sales, inventory, and customers, exportable to CSV, PDF, or Excel, and schedulable so they arrive on their own. ## For developers REST APIs with keys and webhooks, OAuth, sandbox environments, and a storefront SDK: build custom storefronts and integrations on the same platform. Every API key has its own activity log (every request, allowed or denied, from where), and revoking a key requires a passkey. 3% per transaction. You only pay when you sell. Everything syncs when it's back. Settled to your account next day. And it's done. WhatsApp, SMS, email, without you typing. Always in sync with your shop. --- # Restaurants & food URL: /docs/restaurants > What Cimplify does for food businesses: restaurants, chop bars, cafés, bakeries, bars, food trucks, caterers. Kitchen display, tables and floor plan, modifiers, recipes and food cost, delivery zones. For any business that makes food and serves or delivers it: restaurants and chop bars, cafés and coffee shops, bakeries, bars and lounges, pizzerias, food trucks, caterers. Pair this page with [the platform page](/docs/platform). Payments, the offline POS, the AI assistant, messaging, and reports apply to every food business and are described there once. ## Take orders ### A POS built for food service Ring up dine-in, takeaway, and delivery orders on the same screen, with menu categories laid out for speed. It keeps working when the internet doesn't; orders, receipts, and payments sync when the connection returns. ### Menus with real modifiers Sizes, toppings, extras, "no onions": modifiers and add-ons are native, with their own prices. Combos and build-your-own meals (pick a base, pick a protein, pick two sides) are first-class, priced correctly every time. ### Allergens and nutrition on the menu Tag dishes with allergens and calories, so staff can answer "does this contain nuts?" with certainty and the menu shows it. ## Run the kitchen ### A real kitchen display system Orders appear in the kitchen the moment they're taken. Each line item moves through preparation → ready → served, with prep timers that change colour as tickets age, rush-order priority, and new-order sound alerts. The kitchen sees tickets live and bumps dishes as they cook. No paper, no shouting. ### Tills and kitchen screens that find each other Your POS tills and kitchen screens connect to each other directly and stay in sync on their own: no internet, no router, no cables, no IT person. Orders keep reaching the kitchen, and everything stays private and secure. ## Run the floor ### Tables and floor plan Lay out the floor, assign orders to tables, and take reservations against them. ### Guest requests, routed to staff "Call the waiter", "bill please", "table needs cleaning": requests raised against a table flow to staff as tickets with priority and assignment, from pending to resolved. Nothing gets forgotten because nobody wrote it down. ## Know your food cost ### Recipes and true cost per dish Define each dish's ingredients (including waste) and Cimplify computes what it truly costs to make, so the menu price is a decision, not a hope. Larger sizes that use more ingredients are costed correctly. ### Ingredient stock that depletes as you sell Selling a dish depletes its ingredients. Track wastage, see what's running out, and know which dishes the remaining stock can still make. ## Deliver ### Delivery zones and fees Draw delivery zones on a map, with a base fee, a per-kilometre rate, busy-hour surcharges, and free-delivery-over thresholds, so delivery charges itself correctly. Track each delivery live from "finding a rider" to "delivered", with the driver's name, phone, and vehicle on screen, using your own riders or third-party dispatch. ### Customers told automatically Order received, food ready, rider on the way: customers get updates on WhatsApp, SMS, or email without anyone typing messages. On screens, not paper. Tills and kitchen screens keep talking to each other and service continues. Waste included, before you price it. Every table request tracked to done. Priced right, every single time. Cimplify charges 3% per transaction. You only pay when you sell. --- # Retail URL: /docs/retail > What Cimplify does for shops: pharmacies, boutiques, grocers, electronics dealers, bookshops. Stock control with batches and expiry, smart pricing, offline POS, loyalty, returns, and an online store. For any business that sells physical things a customer takes away: pharmacies and chemists, boutiques and fashion, grocers and mini-marts, electronics dealers, bookshops, hardware stores, cosmetics shops. Pair this page with [the platform page](/docs/platform). Payments, the POS hardware story, the AI assistant, messaging, and reports apply to every retailer and are described there once. ## Sell ### A point of sale that works without internet The Cimplify POS keeps selling when the network doesn't. Ring up sales, print receipts, and take payments with the connection down; everything syncs when it returns. It runs on the devices the shop already has, with no proprietary hardware to buy. Search by name, code, or barcode: scanner-friendly and forgiving of typos. ### Part-payment and lay-away Take a deposit now and collect the balance later. The amount still owed stays on the order, and each payment can be cash, card, or mobile money. Made for big-ticket sales and lay-away. ### Sell online without extra work The same catalogue powers an online store. Describe the store you want and the AI website builder generates it. Products, prices, and stock stay in sync with the shop floor automatically, so there is never a "website version" of the truth. The AI even writes product names, descriptions, and images for your listings, and every product carries search-engine details so Google finds it. ### Every sale, every channel, one record Walk-in POS sales, online orders, and orders taken by staff all land in one order list with one stock position. No reconciling between systems at closing time. ### Delivery, priced by zone Draw delivery zones on a map and set a delivery fee for each, so delivery charges itself correctly. Manage delivery requests with your own riders or third-party dispatch. ## Stock ### Know what you have, everywhere Live stock levels per location, with transfers between branches, adjustment history, and a full audit trail of every movement. Reorder points flag what's running low before the shelf goes empty. ### Stock counts without closing the shop Run stock takes and cycle counts with an expected-versus-counted variance for every item and an approval step before anything changes, so counting day stops being a fight. ### Receive deliveries in minutes When goods arrive, receive them straight in: quantities, costs, batch numbers, and expiry dates in one screen. If the supplier's price moved, Cimplify immediately suggests updated shelf prices to review. ### Batches and expiry, built for pharmacies and grocers Track stock by batch with expiry dates. A risk list shows what has expired, what expires today, and what expires in the coming days, with one-tap disposal and wastage recorded. Expiring stock becomes a decision, not a discovery. ### See the business standing in your stock The inventory dashboard projects what current stock is worth if it sells: potential revenue, cost, estimated profit, and a realistic-versus-best-case range. It also flags at-risk stock that likely won't sell in time. ### Suppliers on record Every supplier with their contacts, lead times, payment terms, and minimum orders, plus what they supply you, at what cost, item by item. Reordering stops depending on somebody's memory. ### Reports that come to you Stock levels, expiry risk, wastage, and stock movement reports, exported to CSV, PDF, or Excel, or scheduled to arrive on their own. ## Price ### Prices that protect the margin automatically Set a default markup over cost with rounding rules. When supplier cost changes, Cimplify suggests (or applies) the new price, so a cost increase never silently eats the margin. ### Variants without the mess One product, many forms: sizes, colours, strengths, each with its own price, barcode-level identity, and stock count. ### Promotions that behave Discount codes, automatic discounts, and scheduled sales events with rules for who gets them and caps on how much they apply. Prices stay consistent across POS and online. ### Bundles and gift sets Sell several products as one: a hamper, a starter kit, a gift set. Priced as a package, with stock counted correctly for everything inside. ## Keep customers ### Loyalty that brings them back A points program with tiers and perks, earned automatically at checkout. ### Store credit and proper returns Returns, exchanges, and claims are first-class. Approve or reject the request, inspect what comes back (received versus damaged, item by item), restock what's sellable, and resolve as refund, replacement, or store credit for the customer's next visit. ### Gift cards and vouchers Sell gift cards, vouchers, and redemption codes with set values. Money that comes back as a customer. ### Know your customers Every customer's purchase history and preferences in one profile, with groups for targeting. Your best customers stop being a guess. ### Sell on repeat Weekly or monthly standing orders, like the water delivery or the monthly supplies box, billed and created automatically. ## Run the shop ### Daily takings and till reconciliation Open the till, count the cash, and reconcile the drawer at close, broken down by cashier, location, and payment method. What was taken today, by whom, in cash and digital, is one screen. ### Expenses by photographing receipts Snap a supplier receipt and the details (vendor, amount, line items) are extracted automatically into an expense record. ### Bulk import Bring an existing product list in by CSV instead of typing it. One system that works even when the internet doesn't. Batch and expiry tracking made for pharmacies. Cimplify re-prices for you. Potential profit and at-risk items, all on one screen. Every cedi and every card payment accounted for, by cashier. Scan the barcode, take a deposit, collect the balance next week. Cimplify charges 3% per transaction. You only pay when you sell. --- # Services & hospitality URL: /docs/services > What Cimplify does for businesses that sell time and stays: salons, barbershops, spas, clinics, gyms, tutors, photographers, hotels, guesthouses, rentals. Bookings, multi-day stays, resources, deposits, memberships. For any business that sells time, expertise, or a stay: salons, barbershops and spas, clinics and physios, gyms and studios, tutors and trainers, photographers, repair workshops, and hospitality: hotels, guesthouses, hostels, venues, and rentals. Pair this page with [the platform page](/docs/platform). Payments, the AI assistant, messaging, and reports apply to every service business and are described there once. ## Take bookings ### Appointments on a real calendar Services with durations, prices, and staff assignment, booked over a weekly schedule with exception dates. Buffer time before and after each appointment keeps the day realistic, and staff skills decide who can be booked for what. The calendar is the day's plan: who is doing what, where, for whom. ### Online booking Customers book from your website without calling. They see genuine availability, pick a slot, and the booking lands on the same calendar as everything else. ### Policies against no-shows Set a booking policy per service: a deposit (a percentage or a fixed amount), a free-cancellation window, and a no-show fee. Mark no-shows when they happen. Each customer's no-show history shows on their next booking, so an empty chair stops being free. ### Reminders that actually reach people Booking confirmations and reminders go out automatically on WhatsApp, SMS, or email. Fewer no-shows without anyone typing messages. ## Hospitality: sell stays ### Multi-day stays, priced per night Check-in to check-out with nights counted, per-night pricing, per-night availability, and minimum/maximum stay rules. Built for hotels, guesthouses, and anything rented by the day. ### Rooms and resources that can't be double-booked Rooms, stations, courts, and vehicles are real resources with their own availability pools. Selling a Deluxe never marks a Standard sold out; taking one room offline never blocks the others. ### Guest requests, routed to staff "Room service", "extra towels", "needs cleaning": requests raised against a room flow to staff as tickets with priority, assignment, and wait timers that escalate, tracked from pending to resolved. The same board works for a gym floor, a clinic, a coworking space, or a rental fleet, with ready-made request types for each. ## Memberships & recurring revenue ### Memberships and access passes Sell gym memberships, class passes, and subscriptions with usage tracking: who has access, what they've used, when it lapses. ### Recurring billing Charge weekly or monthly automatically. Instalment plans split large amounts into a schedule. ### Courses and digital access Sell online courses, gated content, and digital products. Access is granted and delivered automatically the moment payment lands. ## Run the business ### Client records Every client's history, preferences, and spend in one profile: the regular's usual cut, the patient's last visit, the guest's last stay. ### Quotes and invoices Send a quote, have it accepted, convert it to an order; invoice with an online payment link and automatic reminders for what's owed. ### Sell products alongside services The salon sells hair products; the hotel has a bar and a shop. Retail and food live in the same order and the same till as the bookings, so one basket can hold a stay, a dinner, and a souvenir. Customers book online against your real availability. Deposits, no-show fees, and automatic WhatsApp reminders cut them down. A Deluxe sale never blocks a Standard. Not a shout down the corridor. Month after month. Cimplify charges 3% per transaction. You only pay when you sell. --- # June 2026 URL: /docs/changelog/2026-06 > Cimplify's launch month: live businesses onboard, daily takings and till reconciliation, smarter product search at the till, stock-true availability, and shareable filtered views. June was launch month: Cimplify opened to live businesses, with the full platform described in the [feature catalogue](/docs). Shipped during the month: Open the drawer, count the cash, close out the day: takings broken down by cashier, location, and payment method, with cash movements logged in between. Front-line staff can reconcile without seeing the business's full finances. Product search that forgives typos but respects exactness: exact matches come first, quoted searches mean exactly what you typed, and multi-word searches need all the words. Built to stay fast on catalogues with thousands of items. "In stock" on your online store now reflects live stock levels the moment they change, and items without stock tracking can be blocked from selling until they're linked. No more selling what you don't have. Filters, search, and page position on the orders, products, stock, and expenses lists now live in the web address: share a filtered view with a colleague, and the back button walks through your steps. --- # July 2026 URL: /docs/changelog/2026-07 > Shipped in July 2026: auto-pricing that keeps selling prices in step with supplier costs, live faceted filter counts on orders, AI filtering of list views through Reesa, and groundwork releases across the dashboard. Receiving a delivery now shows the new selling prices right in the receive screen, worked out from your markup (product, variant, or store default) and rounded to your rules. One save receives the stock and updates the prices together, and the price you see on the shelf list is exactly what changed. Turn on auto-apply for a product and cost changes reprice it on receipt with no review step, from any device. Price drops still wait for your say-so, so a cheaper supplier grows your margin instead of quietly cutting your price. Filter chips on the orders list now show live totals, so "Unpaid (14)" tells you how many before you tap. Reesa can now open any list pre-filtered from plain language: "show me this week's unpaid deliveries" lands on the orders page already narrowed down. Scan EAN and UPC barcodes at the Tap point of sale to ring items up instantly. Tap terminals now track stock per variant (each size, each colour), with add-on rules enforced exactly as configured. --- # Changelog URL: /docs/changelog > Every improvement that reaches merchants, newest first: new features, fixes, and polish across Cimplify, one page per month. Every improvement that reaches merchants, newest first, one page per month. If it's listed here, it's live for every business today; nothing is pre-announced. ## Months ---